Shipping policy

Shipping Policy

The following terms and conditions make up our Shipping Policy.

1. Processing Your Order

  • Most orders are dispatched within 1 business day of being placed (excluding weekends and public holidays).
  • You’ll receive an email with your tracking details once your order has shipped.
  • During sale periods (such as Black Friday) and the Christmas period, processing may take an extra 1–3 business days.

2. Shipping Rates & Free Shipping

Shipping costs are calculated and shown at checkout before you pay.

  • United States: Free standard shipping on orders over $150 AUD.
  • Australia: Free standard shipping on orders over $150 AUD.
  • All other international destinations: Free standard shipping on orders over $150 AUD.
  • Express shipping is charged at checkout for all orders.

3. Delivery Estimates

Delivery times are estimates from the date your order is dispatched:

  • Australia Standard: 4–7 business days
  • Australia Express: 3–5 business days
  • International Standard: 6–8 business days
  • International Express: 3–5 business days

Delays can occasionally happen due to customs clearance, weather, carrier delays or peak periods. Once your order has been handed to the carrier, delivery timeframes are outside our control, but we’ll always help you follow up.

4. Shipping Locations

We ship Australia-wide and to selected international destinations. We do not ship to P.O. Boxes or APO/FPO addresses.

5. Order Tracking

Once your order has shipped, you’ll receive a tracking number by email so you can follow your parcel.

6. Incorrect Addresses & Address Changes

  • Please double-check your shipping address at checkout. We aren’t responsible for orders sent to an incorrect or incomplete address entered at checkout.
  • Need to change your address? Email us at support@ravepack.com.au as soon as possible after placing your order. Once your order has been dispatched, we can’t change the address.

7. Returned, Uncollected or Undeliverable Parcels

If a parcel is returned to us because it wasn’t collected from the post office, the delivery was refused, or the address was incorrect or incomplete, we’re happy to help. You can choose to:

  • Have it resent: You cover the cost of reshipping. We’ll send you an invoice, and your order will be dispatched once it’s paid.
  • Get a refund: We’ll refund the order minus the original shipping cost and the return postage charged to us. There will also be a restock & processing fee of $9.99 AUD.

Please note that international parcels that can’t be delivered are often not returned to us by the carrier. If this happens, we can resend your order at your cost.

Parcels returned due to a carrier error will be resent free of charge.

8. International Shipping, Customs, Duties & Taxes

International orders may be subject to import duties, taxes or customs fees when they arrive in your country. This includes orders to the United States. These charges are set by your country’s customs authority, are not included in our prices or shipping costs, and are the responsibility of the customer. Ravepack has no control over these charges. Please check with your local customs office if you’re unsure.

9. Damaged or Incorrect Items

If your order arrives damaged, or you’ve received the wrong item, please contact us within 7 days of delivery at support@ravepack.com.au with your order number and photos of the item. We’ll sort it out as quickly as possible.

10. Lost, Delayed or Stolen Parcels

  • Tracking hasn’t updated or your parcel is delayed: Contact us and we’ll follow up with the carrier for you.
  • Tracking shows delivered but you can’t find it: Please check with neighbours, around your property and any safe-drop spots, then contact us within 7 days. We’ll lodge an investigation with the carrier.
  • If a parcel is confirmed lost in transit, we’ll resend your order or issue a refund.
  • Ravepack isn’t responsible for parcels stolen after they’ve been delivered to the address provided at checkout.

11. Shipping Policy Changes

We may update this Shipping Policy from time to time to reflect changes in our practices, or for operational, legal or regulatory reasons.

Contact Us

If you have any questions about your order or our Shipping Policy, contact us at: