Changing your address
- Customers should email support@ravepack.com.au as soon as possible after placing the order.
- Once the order has been dispatched, the address can't be changed.
- Ravepack isn't responsible for orders sent to an incorrect or incomplete address entered at checkout.
Parcel returned to us (not collected, refused, or wrong/incomplete address)
Options the team can offer:
- Resend: the customer pays the reshipping cost. An invoice is sent and the order ships once paid.
- Refund: order value minus the original shipping cost and the return postage charged to us, plus a $9.99 AUD restock & processing fee. Any refund is confirmed by the team.
International parcels that can't be delivered are often not returned to Ravepack by the carrier. In that case the order can be resent at the customer's cost.
Parcels returned because of a carrier error are resent free of charge.