- Contact Ravepack within 7 days of delivery with the order number and photos of the issue.
- The Ravepack team reviews the case and arranges a replacement, repair or refund in line with the customer's rights under Australian Consumer Law. The outcome is confirmed by the team, not promised in advance.
- Ravepack covers return shipping for faulty, damaged or incorrect items. In some cases the customer won't need to send the item back at all — the team will advise.
Australian Consumer Law
Ravepack's goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage, and to repair or replacement if goods aren't of acceptable quality and the failure isn't major. Nothing in Ravepack's policy limits these rights.