Every return, refund and exchange request is reviewed and approved by the Ravepack team. Nothing is approved in advance.
Change-of-mind returns
- Request within 30 days of delivery.
- Item must be unused and unworn, in original condition and packaging, with tags attached.
- Not accepted: Ravesoles™ insoles that have been trimmed or worn (hygiene), items damaged after delivery, items returned without contacting us first.
- A $9.99 restocking and handling fee is deducted from approved change-of-mind refunds.
Return shipping
- The customer pays return shipping on all change-of-mind returns.
- Original shipping costs and Shipping Protection fees are non-refundable.
- A tracked postage service is recommended — returns lost in transit can't be refunded.
How to request a return
- Email support@ravepack.com.au with the order number and the item to return.
- Wait for the team's reply with return instructions and the return address. Don't send items back without contacting us first — unannounced returns can't be processed.
- Send the item back and email the tracking number.
Refund timing
- Refunds are only processed once the return arrives at the warehouse and is inspected.
- Approved refunds go to the original payment method within 5 business days; banks may take a few more days.
- Returns that don't meet the conditions are sent back at the customer's cost.
Exchanges
- No direct exchanges. To swap colour or style, the customer returns the item through the steps above and places a new order.
Contact
- support@ravepack.com.au — replies within 1–2 business days. Please contact us before contacting your bank.